Shipping policy

Updated with the correct delivery window — here's the revised policy.

Shipping Policy

Last Updated: July 26, 2026

At PawSip, we want your order to reach you quickly, safely, and without surprises. Here's everything you need to know about how we ship.

1. Shipping Methods Available

We currently ship via trusted third-party courier partners across India. Depending on your location, your order may be delivered through standard courier service or a regional logistics partner to ensure delivery to your area.

2. Order Processing Time

Orders are processed and dispatched within 1-2 business days of order confirmation and successful payment. Orders placed on weekends or public holidays will begin processing on the next working business day.

3. Delivery Timeframes

Once dispatched, delivery typically takes 7-12 business days, depending on your location:

Metro cities: typically on the faster end, around 5-8 business days
Remote or non-metro areas: may take up to 12 business days, occasionally longer during high-demand periods (festive season, sale events)

These are estimated timeframes and not guaranteed, as actual delivery may be affected by courier delays, weather conditions, regional disruptions, or other circumstances beyond our control.

4. Shipping Costs

We offer free shipping on all orders across India. Any applicable shipping charges (for special cases, such as remote pin codes or oversized items, if relevant) will be clearly displayed at checkout before you complete your purchase — there are no hidden shipping fees.

5. Cash on Delivery (COD)

COD is available in select pin codes. If eligible, you'll see this option at checkout. A small COD handling fee may apply in some cases, and this will be shown clearly before you confirm your order.

6. Order Tracking

Once your order is shipped, you will receive a tracking link via SMS and/or email so you can follow your package's journey in real time. If you haven't received tracking information within 2 business days of your expected dispatch, please contact us at talk2eszo@gmail.com and we'll look into it right away.

7. Delivery Issues and Delays

Delayed delivery: If your order hasn't arrived within the estimated 7-14 business day window, please reach out to us with your order number, and we'll coordinate with our courier partner to locate your package.
Failed delivery attempts: Couriers typically attempt delivery 2-3 times. If delivery repeatedly fails due to an incorrect address or unavailability, the order may be returned to us, and we will contact you to arrange redelivery (additional shipping charges may apply for redelivery).
Damaged or missing items: If your package arrives damaged, or an item is missing, please contact us within 48 hours of delivery with photos of the packaging and product, and we'll arrange a replacement or refund as per our Refund Policy.
Wrong address provided: We are not responsible for delays or non-delivery caused by incorrect or incomplete address information provided at checkout. Please double-check your shipping details before placing your order.

8. International Shipping

At this time, PawSip ships only within India and does not offer international shipping. We're working on expanding our delivery reach — check back here for updates in the future.