Refund policy

Replacement & Cancellation Policy

Last Updated: July 26, 2026

At PawSip, operated by Aditya Kumar Gupta, your satisfaction matters to us. Please read our full replacement and cancellation process below.

1. No Returns for Change of Mind

We do not accept returns or offer refunds for change of mind, incorrect size/preference, or similar reasons once an order has been delivered. Please review product details, specifications, and images carefully before placing your order.

2. Replacement Eligibility (Damaged, Defective, or Incorrect Items Only)

If you receive a damaged, defective, or incorrect product, you are eligible for a free replacement, subject to the following conditions:

  • The issue is reported within 48 hours of delivery
  • You provide clear photos/video of the product and packaging showing the damage, defect, or discrepancy
  • The product is unused and in its original packaging
  • You have proof of purchase (order confirmation email or order number)

Requests made after this window, or that don't meet these conditions, unfortunately cannot be processed.

3. How to Initiate a Replacement Request

To request a replacement, email us at talk2eszo@gmail.com with your order number, a description of the issue, and photos/video of the product. Our team will review your request and share the next steps within 1-2 business days.

4. Replacement Process

  • Once approved, we will ship a replacement of the same product at no additional cost to you
  • If the same product is out of stock or a genuine replacement isn't possible, we will offer either an alternate product of equal value, or a full refund with no deduction, processed to your original payment method within 7-10 business days
  • No return shipping cost will be charged to you for approved replacement cases — we'll either arrange a free reverse pickup or reimburse reasonable return shipping costs if you ship it yourself
  • If a COD order is being refunded (only in cases where replacement genuinely isn't possible), the amount will be credited via bank transfer or UPI, as coordinated with our support team

5. Non-Replaceable Items

The following are not eligible for replacement, except where the product is confirmed damaged, defective, or incorrect on arrival:

  • Products damaged due to misuse after delivery
  • Opened or used hygiene-sensitive products (e.g., grooming items, consumables), unless defective
  • Items marked as "Final Sale" or purchased during clearance/close-out promotions, unless defective
  • Items reported after the 48-hour window

6. Cancellations

  • Orders can be cancelled free of charge before dispatch — typically within 1-2 business days of order placement, while your order is still being processed
  • To cancel, email us at talk2eszo@gmail.com with your order number and cancellation request as soon as possible
  • If payment was made online and the order is cancelled before dispatch, a full refund will be issued to your original payment method within 7-10 business days. If the order was placed with Cash on Delivery (COD), no charge applies since payment wasn't yet collected
  • Once an order has been dispatched/shipped, it cannot be cancelled — only the replacement process in Section 2 applies after delivery
  • We also reserve the right to cancel an order due to product unavailability, pricing errors, or suspected fraudulent activity. In such cases, you will be notified and any payment made will be fully refunded

7. Contact Us

For any replacement or cancellation questions, reach out to us:

PawSip
Operated by: Aditya Kumar Gupta
Email: talk2eszo@gmail.com
Address: Ambedkarpuram, Kalyanpur, Kanpur, UP, India