Refund policy

Last Updated: July 26, 2026

At PawSip, your satisfaction matters to us. If something isn't right with your order, we're here to make it easy to fix. Please read our return and refund process below.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

The request is raised within 7 days of delivery
The product is unused, unworn, and in its original condition
The product is in its original packaging, with all tags, accessories, and manuals included
You have proof of purchase (order confirmation email or order number)

Returns that don't meet these conditions may not be accepted, or may be subject to a reduced refund at our discretion.

2. Return Timeframe

You have 7 days from the date of delivery to initiate a return request. Requests made after this window unfortunately cannot be processed, except in cases of damaged or defective products (see Section 5 below).

3. How to Initiate a Return

To start a return, email us at talk2eszo@gmail.com with your order number, the reason for return, and photos of the product (if applicable). Our team will review your request and share the next steps, including return shipping instructions, within 1-2 business days.

4. Refund Process and Timing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 7-10 business days of the returned item passing inspection.
A 10% return handling fee (capped at a maximum of ₹50) will be deducted from your refund amount for standard returns (change of mind, size/preference issues, etc.). This fee does not apply to returns due to damaged, defective, or incorrect items received — in those cases, you receive a full refund with no deduction.
If a COD order is being refunded, the amount will be credited via bank transfer or UPI, as coordinated with our support team.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product:

Contact us within 48 hours of delivery at talk2eszo@gmail.com with clear photos of the product and packaging
We will arrange a free replacement or a full refund with no deduction, based on your preference and product availability
No return shipping cost will be charged to you in these cases — we'll either arrange a free reverse pickup or reimburse reasonable return shipping costs if you ship it yourself

6. Exchanges

We currently offer exchanges for size, color, or variant issues (where applicable to the product), subject to stock availability. To request an exchange, follow the same process as a return (Section 3) and mention that you'd prefer an exchange rather than a refund. If the desired variant is unavailable, we'll offer a full refund (minus the return handling fee, unless the original item was damaged/defective).

7. Non-Returnable Items

The following items are not eligible for return or exchange, except in cases of damage or defect:

Opened or used hygiene-sensitive products (e.g., grooming items, consumables)
Items marked as "Final Sale" or purchased during clearance/close-out promotions
Products without original packaging or missing accessories/tags

8. Return Shipping Costs

For standard returns (change of mind, etc.), return shipping costs are the customer's responsibility, unless otherwise stated at the time of your return request.
For damaged, defective, or incorrect items, PawSip covers all return shipping costs, as outlined in Section 5.

9. Cancellations

Orders can be cancelled free of charge before they are dispatched. Once an order has been shipped, it cannot be cancelled, but you may initiate a return once it's delivered, following the process above.